Help

Welcome to Claseo's help section.
Please find the answer to all your Claseo related questions below.
Should you miss anything here, please send an email to faq@claseo.com.
The shirts will shrink by just a little after the fist wash. No shrinkeage is to be expected after that.
Yes, we have plans for further polos, a blouse and dress shirt, as well as dinner jackets and rugby shirts. Other options being considered are boxer shorts, watches and ties.
Via your WAPable cell phone you can immediately find out the name of the owner of the Claseo shirt you are just seeing. Simply go to www.claseo.com/m and type in the code. Of course, this search cannot be conducted by non-members.
We are about to establish a bonus system which rewards sales and specific effort put into the community as uploading clips or pictures in the showroom.
For payment you will be redirected to Paypal in order to provide safe and easy payment via the internet. You can pay with VISA, Mastercard, American Express, Bank Transfer or via your Paypal account. Existing Paypal customers are asked to log-in at their Paypal account in order to complete their payment. It is therefore important to have your Paypal login data at hand, if you have already used Paypal.

Claseo GmbH at no time has access to your payment details.
The shipping time depends on the following three factors:

- Availability of the shirt. Usually the shirts are on stock. If this is not the case, you will be notified before buying.

- Type of payment. The shirt will be sent out after the payment is received. If you pay with Credit Card or Paypal, this will immediately be the case, if you use wire transfer it might take up to two weeks.

- Country of residence. Within Germany, the shirt should be received within two working days, within Europe within a week and to the rest of the world 1-2 weeks.
Additional shipping costs:
Germany: 2 EUR
EU, Norway, Liechtenstein and Switzerland: 4 EUR
World: 8 EUR

Please keep in mind that we charge less than the actual shipping costs.
We are currently working on such a solution. In urgent cases, please write an email with your request to presents@claseo.com and we will try to accommodate it.
You bought a shirt, but the size doesn’t fit? Send it back to the following address and inform us which size you want to exchange it for and we will send you the new shirt without any extra costs. Address:

Claseo GmbH
c/o Krings-Ernst
Leyboldstr. 33
50968 Köln
Germany
This means that we produce a fixed number of items of each design or color combination. Once this number has been sold, the item will be “retired” and a new design will replace it. The new design will be voted on by the current users.
Each new member receives five invitation cards and has an initial quota of five email invitations. Therefore, members need to choose carefully whom to invite to Claseo. This is one way for us to ensure that the community is made up of the most interesting people and closest friends. Only through such a network will mutual trust emerge.
Each Claseo shirt has a unique ID-Number on its left sleeve. The first letter stands for the collection and the following four-digit number identifies the bearer. Furthermore, the ID number makes each shirt a unique item.
Claseo aims to connect classy people. The smallest number of any connection, friendship or even relationship is always “two”.
We have taken great care in the choice of our materials. The polo shirts are made of the finest cotton and sewn with extra care. Each item passes quality control before it is added to the inventory.
We are a young company and we are currently working on the clubs with which we want to start a co-operation. If you have a suggestion, send it to suggestions@claseo.com. The best thing you can do is to invite new members.
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